Curated Surprise Box Order & Refund Policy

This Curated Surprise Box Order & Refund Policy applies to all ICOINBOX Curated Surprise Box orders and is incorporated into the ICOINBOX Terms of Use and Conditions of Sale. By completing your purchase, you acknowledge the personalized and surprise-based nature of the product and agree to the terms below.

Each $99 ICOINBOX Curated Surprise Box contains one to three high-quality, brand-new consumer products selected with your preferences in mind. The number of products depends on the curated selection, not chance.

Products selected for ICOINBOX Curated Surprise Boxes are high-quality, brand-new consumer products commonly sold through major online retailers and brick-and-mortar stores.

ICOINBOX does not guarantee any specific retail value, reference price, discount, or value multiple for a Curated Surprise Box unless expressly stated on the applicable product page or during checkout.

Your preferences guide the selection process but do not guarantee any particular product, brand, model, category, color, size, feature, or specification. Personalization means that your information is considered during product selection; it does not mean that you are ordering or reserving specific products.

The exact products remain a surprise until delivery. Receiving one product rather than two or three does not by itself mean that an order is incomplete or defective. Personalized curation and product discovery are central to the ICOINBOX Curated Surprise Box experience.

All Curated Surprise Box sales are final once payment has been successfully completed. Paid orders cannot be canceled because the product-selection and order-preparation process begins after payment confirmation.

Because each Curated Surprise Box is personalized and surprise-based, the following do not make an order eligible for cancellation, return, or refund:

• Changing your mind after payment;
• Disliking one or more products received;
• Expecting different products, brands, models, categories, colors, sizes, styles, or features;
• Believing that one or more products do not match your personal preferences or expectations;
• Receiving one, two, or three products as determined by the curated selection; or
• Disagreeing with the usefulness, desirability, or perceived value of any product received.

The personalized selection process does not guarantee that every aspect of every product will match every preference submitted with the order.

Exceptions apply only in the limited circumstances described in this Policy or where cancellation, return, replacement, or refund rights are required by applicable law.

Your Curated Surprise Box order enters the product-selection and preparation process after payment has been successfully confirmed.

Orders are processed Monday through Friday, excluding U.S. federal holidays and other days when order processing is unavailable.

Order preparation generally takes 2-3 business days, and orders received after the daily processing cutoff may begin processing on the next business day.

If additional information is required, ICOINBOX may contact you using the email address provided at checkout. Failure to respond may delay order processing and shipment.

If ICOINBOX cannot ship your order within the stated processing period, we may provide a revised shipping estimate. Where required by applicable law, you may accept the delay or cancel the unshipped order for a refund.

During BETA, ICOINBOX ships Curated Surprise Box orders to eligible addresses within the United States only.

Estimated transit time is 5-8 business days after order preparation is complete. Packages are generally delivered Monday through Friday.

Depending on the curated selection and fulfillment arrangements, a Curated Surprise Box order may be shipped in one or more packages. Packages may be shipped separately, may use different carriers, and may arrive on different dates.

Delivery dates displayed at checkout are estimates and are not guaranteed. Weather, holidays, carrier operations, service interruptions, address issues, and other circumstances outside ICOINBOX's reasonable control may affect delivery.

ICOINBOX automatically selects the shipping carrier for each shipment based on the shipment's size, weight, destination, and delivery requirements. Orders may be shipped via USPS, UPS, FedEx, or a combination of these carriers. Carrier selection requests are not available.

Once any part of your order has shipped, ICOINBOX will send carrier and tracking information to the email address provided at checkout as that information becomes available.

Tracking information and delivery updates are provided by the shipping carrier. Temporary delays or gaps in tracking updates do not necessarily mean that a package has been lost.

You are responsible for reviewing your order information before completing payment.

You must provide a complete and accurate recipient name, shipping address, apartment or unit number, ZIP Code, email address, and any other information required for delivery.

Address changes are not guaranteed after payment has been completed or after the order has entered processing.

ICOINBOX is not responsible for delays, failed delivery, returned packages, loss, or additional costs caused by:

• Incorrect, incomplete, or outdated shipping information provided by the customer;
• Failure to provide an apartment or unit number;
• Refusal of delivery;
• Failure to collect a package; or
• Failure to follow reasonable carrier delivery instructions.

Orders affected by customer-provided errors or customer actions are not eligible for a refund unless otherwise required by law.

ICOINBOX will review legitimate order problems and provide an appropriate resolution when the problem is supported by sufficient evidence. Depending on the verified problem and the portion of the order affected, the appropriate resolution may include replacement of one or more affected products, a partial refund, a full refund, or another remedy required by applicable law.

A full refund will be provided if ICOINBOX does not ship any part of the order, cannot fulfill the order as a whole, or you decline a qualifying shipping delay where cancellation rights apply.

If part of a multi-product order has already shipped and ICOINBOX cannot complete fulfillment of the remaining portion, ICOINBOX will provide an appropriate resolution for the unfulfilled portion, which may include replacement, a partial refund, or a full refund as appropriate and subject to applicable law.

A remedy may be approved if one or more products arrive with material physical damage, a manufacturing defect, or a functional failure that existed at delivery and was not caused after delivery by misuse, improper installation, accidental damage, modification, or normal wear.

You are not required to determine whether the damage occurred before shipment or during transit. ICOINBOX will review the available evidence and coordinate any appropriate investigation with the shipping carrier.

For a verified issue affecting only part of a multi-product order, ICOINBOX may replace the affected product or products or provide an appropriate partial refund. If the verified issue materially affects the order as a whole and cannot reasonably be resolved through replacement, a full refund may be approved.

If tracking for a package does not show successful delivery and the estimated delivery window has passed, contact ICOINBOX so that we can review the affected shipment and coordinate any necessary carrier investigation.

If a package is confirmed lost or undeliverable through no fault of the customer, ICOINBOX will provide the appropriate resolution for the affected portion of the order. If the entire order is confirmed lost or undeliverable and cannot be replaced, a full refund will be provided.

If a package arrives damaged or with contents missing, ICOINBOX will review the evidence and coordinate any applicable claim or investigation with the shipping carrier.

When an order is shipped in multiple packages, a product is not considered missing solely because another package in the same order remains in transit according to its tracking information.

If the problem is verified and was not caused by the customer, ICOINBOX will provide an appropriate resolution for the affected product or portion of the order, which may include replacement, a partial refund, or a full refund where appropriate.

You must retain the affected product or products, applicable shipping box, internal packaging, shipping label, and package contents until the review or carrier investigation has been completed.

If tracking shows that a package was delivered but you cannot locate it, first check the delivery location, household members, neighbors, building management, mailroom, and any delivery photograph or notice provided by the shipping carrier.

You must then promptly contact the shipping carrier and ICOINBOX so that the delivery can be reviewed.

ICOINBOX is not responsible for theft, loss, or damage occurring after a package has been properly delivered to the shipping address provided with the order, except where otherwise required by law.

Visible product damage, damaged packaging, or missing contents must be reported through the contact form on ICOINBOX.com or by email at support@icoinbox.com as soon as possible and no later than seven calendar days after the recorded delivery date of the affected package.

Other product defects must be reported promptly after discovery.

For an order or package that has not arrived, contact ICOINBOX after the applicable estimated delivery window has passed.

Your request must include, when applicable:

• Your ICOINBOX order number;
• The name and email address used for the order;
• The applicable carrier and tracking information;
• A clear description of the problem;
• Clear photographs or video of the affected product or products and the reported issue;
• Photographs of the applicable shipping box, internal packaging, and shipping label; and
• Any additional information reasonably requested by ICOINBOX or the shipping carrier.

Failure to provide the requested evidence or retain the affected products and packaging may prevent ICOINBOX or the shipping carrier from verifying the claim and may result in the request being denied.

Submitting a request does not automatically guarantee a replacement or refund. ICOINBOX will determine eligibility after reviewing the available evidence and any applicable carrier findings.

Approved refunds are calculated based on the original U.S.-dollar purchase price, not the amount or subsequent market value of the cryptocurrency originally used for payment.

For a $99 Curated Surprise Box, an approved full refund will equal $99 in cryptocurrency value at the time ICOINBOX initiates the refund transaction.

Where a verified problem affects only part of a multi-product order, ICOINBOX may approve a partial refund instead of a full refund. Because product count is not a measure of value, a partial refund is not calculated by simply dividing $99 by the number of products in the order. The amount of an approved partial refund will reasonably reflect the affected portion of the order and the circumstances of the verified issue. The total amount refunded for a Curated Surprise Box order will not exceed the original $99 purchase price unless otherwise required by law.

Any increase or decrease in the value of the cryptocurrency originally used for payment does not increase or reduce the approved refund amount.

ICOINBOX will generally issue approved refunds using USDC, USDT, or another supported stablecoin on a blockchain network confirmed with the customer before the refund is sent.

Before the refund is issued, you must provide and verify a compatible wallet address and supported blockchain network.

Approved refunds are generally initiated within 1-3 business days after the refund is approved and all required wallet information has been confirmed.

ICOINBOX is not responsible for refund funds lost because you provided an incorrect wallet address, selected an incorrect or unsupported blockchain network, or supplied incompatible wallet information.

Original blockchain network fees, wallet fees, payment-processing fees, and other transaction costs are not included in the refund unless otherwise required by law.

An order is considered paid only after ICOINBOX or its payment processor actually receives the required cryptocurrency through the designated payment address and supported blockchain network; a transaction initiated by the customer does not by itself constitute payment.

You are responsible for verifying the cryptocurrency, blockchain network, payment address, payment amount, and all transaction details before authorizing payment.

Cryptocurrency sent to an incorrect address, through an incorrect or unsupported blockchain network, using an unsupported cryptocurrency, or otherwise outside the payment instructions may be permanently lost and may not be recoverable.

Losses resulting from payment details incorrectly entered or selected by the customer are the customer's responsibility.

ICOINBOX may deny requests involving false statements, altered evidence, suspected fraud, abuse of the claim or refund process, attempts to obtain duplicate remedies, or attempts to retain both a replacement and a refund for the same verified issue.

ICOINBOX may restrict or refuse future orders from customers who engage in fraudulent or abusive conduct, subject to applicable law.

Nothing in this Policy limits any rights or remedies that cannot legally be waived under applicable federal, state, or local law.

Questions, order problems, and refund requests may be submitted through the contact form on ICOINBOX.com or by email at support@icoinbox.com.

Please include your ICOINBOX order number and all relevant supporting information so that we can review your request.